bd1 Responsible Gaming
At bd1, we believe that betting and casino gaming should always be enjoyable, controlled, and within your personal limits. Our responsible gaming programme gives every Bangladeshi player the tools and knowledge to stay in charge of their experience.
Player Protection Tools
bd1 provides six built-in tools to help you stay in control of your gaming activity at all times.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your bd1 account to prevent overspending. Limits take effect immediately and can only be reduced, not increased, for a cooling-off period.
Session Time Limits
Define a maximum session length for each gaming visit. When your time is up, bd1 will display a notification so you can decide whether to continue or log out.
Self-Exclusion
Choose to self-exclude from bd1 for a set period β from 30 days up to permanent exclusion. During exclusion, your account is frozen and marketing communications are suspended.
Time-Out Feature
Take a short break from bd1 for 24 hours, 48 hours, or up to 7 days. Your account is temporarily disabled without requiring a full self-exclusion application.
Reality Check
Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered, keeping your gaming activity visible and transparent.
Activity History
Review your full deposit, withdrawal, and betting history at any time from your account dashboard. Knowing your past activity is the first step to responsible play.
Setting Your Deposit Limits
Deposit limits are one of the most effective tools for managing your gambling spend. Here is how they work on bd1.
Daily Deposit Limit
Set the maximum amount in BDT you are willing to deposit within any single 24-hour period. Once reached, bd1 will block further deposits until the following day. Minimum limit: ৳500. Maximum limit: ৳50,000 per day.
Weekly Deposit Limit
Define a cap for cumulative deposits across a rolling 7-day window. This is a useful middle-ground option for players who prefer to budget their gaming across the week rather than day-by-day.
Monthly Deposit Limit
Set a monthly ceiling on your total bd1 deposits. Reductions to your limit take effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period before the higher limit becomes active, giving you time to reconsider.
How to Apply a Limit
Log into your bd1 account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Select the limit type, enter your preferred amount in BDT, and confirm. The limit is applied instantly. You can also contact our support team at [email protected] to request a limit on your behalf.
Self-Exclusion at bd1
If you feel that gambling is becoming a problem, self-exclusion is a firm and reliable way to create distance from bd1's platform.
When you self-exclude from bd1, your account is immediately suspended. You will not be able to log in, deposit funds, place bets, or access any casino games for the duration of the exclusion period you select. bd1 will also stop sending you all marketing communications, including promotional emails and bonus offers, for the full exclusion period.
Self-exclusion periods available on bd1 are: 30 days, 90 days, 6 months, 1 year, or permanent exclusion. Permanent self-exclusion is irreversible. Temporary exclusions cannot be lifted before the agreed end date β this is a deliberate protection feature, not a limitation.
You can request self-exclusion in two ways:
- Via your account: Go to Account Settings > Responsible Gaming > Self-Exclusion, choose your exclusion duration, and confirm your request. The exclusion takes effect within minutes.
- Via support: Email [email protected] with the subject line "Self-Exclusion Request" and include your registered username and chosen exclusion period. Our team will process your request as a matter of priority.
When a temporary self-exclusion period expires, your bd1 account will not automatically reactivate. You must contact our support team to request reactivation, at which point our team will carry out a welfare check before reinstating access. This additional step is intentional β it gives you the space to confirm that you genuinely want to return to gambling before your account is restored.
Time-Out and Cooling-Off
Short-Term Time-Out (24h β 7 days)
A time-out is a brief, voluntary break from bd1. Unlike self-exclusion, a time-out is designed for players who simply feel they need a pause rather than a longer-term break. During a time-out, your account is disabled and you cannot deposit, bet, or access games. Time-outs cannot be cancelled early once activated.
Cooling-Off Period for Limit Increases
Any request to increase a deposit limit, loss limit, or wager limit on bd1 is subject to a mandatory 7-day cooling-off period. This means the increased limit will not be applied until 7 days after you submit the request. You may cancel an increase request at any time during the cooling-off period β the original lower limit remains in place throughout.
Recognising Problem Gambling
Gambling is entertainment. When it stops feeling that way, it may be time to seek support. Watch for these warning signs in yourself or someone you care about.
- Spending more money on betting or casino games than you can realistically afford to lose.
- Chasing losses β continuing to play in an attempt to win back money you have already lost.
- Lying to family, friends, or colleagues about the amount of time or money spent gambling.
- Neglecting work, study, family responsibilities, or personal health because of gambling activity.
- Feeling anxious, irritable, or restless when you are unable to gamble or when trying to cut down.
- Borrowing money, selling possessions, or using savings intended for essential expenses to fund gambling.
- Using gambling as a primary way to relieve stress, escape problems, or cope with negative emotions.
- Repeatedly making unsuccessful attempts to control, reduce, or stop gambling on your own.
Quick Self-Check
If you answer yes to two or more of the statements below, we encourage you to use bd1's responsible gaming tools or contact our support team for guidance.
Answer honestly β your responses are private.
I have gambled with money that was set aside for rent, food, or bills.
I have felt the need to increase my stakes to get the same level of excitement.
I have returned to gambling the next day to try to win back money I lost.
Gambling has caused arguments or tension with people close to me.
I have felt depressed or have had thoughts of self-harm linked to gambling losses.
I find it difficult to stop playing even after I have reached my planned limit.
How to Get Help
If you believe gambling is becoming a problem for you or someone close to you, do not wait. Support is available.
- Use bd1's built-in tools first. Apply a deposit limit or activate self-exclusion immediately via your account settings β these steps require no explanation or approval and take effect within minutes.
- Contact bd1 support directly. Email [email protected] and clearly state that you are seeking responsible gaming assistance. Our team will prioritise your request and guide you through the available options without judgement.
- Speak to someone you trust. Sharing your concerns with a trusted family member, friend, or colleague in Dhaka, Chittagong, Sylhet, or wherever you are in Bangladesh can be a significant first step toward regaining control.
- Seek professional support. Mental health and counselling services are available across Bangladesh. A medical professional or counsellor can provide personalised guidance for those experiencing compulsive gambling behaviour.
- Do not gamble while distressed. If you are feeling stressed, anxious, grieving, or under financial pressure β including during periods such as Eid or other festive seasons β bd1 strongly advises against gambling until you feel stable and in control.
bd1 Support Is Here for You
Our responsible gaming support team operates during Bangladesh Standard Time (BST, UTC+6) business hours. Reach us any time by email β we treat all responsible gaming requests with complete confidentiality and without judgement.
[email protected]Protecting Younger People
bd1 takes the protection of minors extremely seriously. The minimum age to register and play on bd1 is 21 years old. During account registration, all players are required to confirm their date of birth and agree to our Terms and Conditions, which explicitly state the 21+ age requirement.
As part of our Know Your Customer (KYC) verification process, bd1 may request official identity documents β such as a Bangladesh National Identity Card (NID) or passport β to confirm a player's age before deposits or withdrawals are processed. Any account found to belong to a person under the age of 21 will be permanently closed and all funds returned to the payment source.
If you share a device β such as a smartphone in Dhaka, Chittagong, or anywhere in Bangladesh β with a young person under 21, we strongly recommend the following precautions:
- Always log out of your bd1 account when you have finished your session and do not save your login credentials on shared devices.
- Use screen lock or device PIN protection to prevent unauthorised access to your accounts.
- Install parental control software on any device that young people may access. These tools can filter gambling-related websites and apps at the network or device level.
- Have open conversations with young people about the nature of gambling and the financial and emotional risks involved.
Play Responsibly with bd1
Enjoyed your time at bd1? Keep it that way β set your limits, know your boundaries, and return to the games you love with a clear head. If you have further questions, our FAQ page has answers to the most common player queries.
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