bd1 Privacy Policy

When you create a bd1 account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, residential address, email address, and the mobile number linked to your preferred payment wallet (such as bKash, Nagad, or Rocket). This data is required to establish your account identity, verify your age eligibility, and process transactions in Bangladeshi Taka.

As part of our Know Your Customer (KYC) process, bd1 may collect copies of official identity documents such as your National Identity Card (NID), passport, or driving licence. These documents are used solely for the purpose of verifying your identity, confirming your age, and meeting our anti-money-laundering obligations. Verification documents are stored securely and are not used for any other purpose.

bd1 records details of all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment method identifiers (such as your registered bKash or Nagad wallet number), and transaction timestamps. Full payment card or wallet credentials are never stored directly on bd1 servers — payment processing is handled by our certified third-party payment partners.

When you use the bd1 platform, we automatically collect certain technical and behavioural data. This includes your IP address, device type and operating system, browser type, pages visited, session duration, betting and gaming activity logs, and clickstream data. This information is used to improve the platform experience, detect fraudulent activity, and personalise content relevant to your interests — such as BPL cricket markets or preferred casino game categories.

If you contact bd1 customer support via email or any other channel, we retain records of that correspondence including the content of messages, timestamps, and your account identifiers. This data is used to resolve your queries efficiently and to maintain a record of our service interactions.

bd1 uses cookies and similar tracking technologies to recognise returning users, maintain session state, analyse platform usage, and deliver a consistent experience. You may manage or disable cookies through your device browser settings; however, doing so may affect the functionality of certain platform features. By continuing to use bd1 after being informed of our cookie use, you consent to cookies being placed on your device.

The primary purpose for which bd1 processes your personal data is to deliver the services you have registered for. This includes creating and maintaining your account, processing deposits and withdrawals in BDT, settling bets and casino game outcomes, applying bonuses and promotions to your account, and providing customer support. Without this processing, bd1 would be unable to provide you with its core services.

bd1 processes identity and financial data to verify your age and identity in compliance with responsible gaming standards, to detect and prevent fraudulent activity, money laundering, and the misuse of multiple accounts, and to ensure that bonus programmes are not abused. This processing is carried out in the legitimate interests of maintaining a safe and fair platform for all registered players.

bd1 analyses your gaming activity data to identify patterns that may indicate problem gambling behaviour, including unusually high deposit frequency, extended session durations, or escalating stake sizes. Where such patterns are detected, bd1 may contact you with responsible gaming information or, where appropriate, apply protective account restrictions. This processing is carried out in the interests of player welfare and is a core part of bd1's responsible gaming commitment.

With your prior consent, bd1 may use your contact details to send you information about new promotions, cricket betting markets, seasonal offers tied to events such as the BPL, IPL, T20 World Cup, or Eid, and platform updates. You may withdraw consent for marketing communications at any time by contacting support at [email protected]. Withdrawal of marketing consent does not affect the processing of data for other legitimate purposes.

bd1 uses aggregated and, where possible, anonymised usage data to understand how players interact with the platform, to identify technical issues, and to improve the quality of games, betting markets, and user interface design. This analysis is conducted in the legitimate interests of improving our service and does not typically involve the processing of individually identifiable data.

To process deposits and withdrawals, bd1 shares necessary financial information with our approved payment partners, including providers that operate bKash, Nagad, Rocket, Upay, and card network processors for Visa and Mastercard transactions. These partners are contractually bound to process your data only as directed by bd1 and in accordance with applicable data protection standards.

bd1 partners with third-party gaming software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver casino and slot game content. In order to facilitate gameplay, certain non-sensitive account identifiers may be shared with these providers. These partners are prohibited from using this data for any purpose other than delivering the relevant game services to you.

bd1 does not sell, rent, license, or otherwise transfer your personal data to third-party advertisers, data brokers, or marketing agencies. Any sharing of data with third parties is limited to the operational purposes described in this policy and is governed by appropriate contractual safeguards.

bd1 may disclose your personal data to relevant authorities where required to do so by applicable law, court order, or regulatory instruction. In such cases, bd1 will disclose only the minimum amount of data required to satisfy the legal obligation and will, where permitted by law, notify the affected player of the disclosure.

While your bd1 account remains active, bd1 retains all personal data associated with your account for as long as is necessary to provide services, resolve disputes, enforce our Terms and Conditions, and comply with applicable legal obligations. Transaction records are retained for a minimum of five years from the date of the transaction to support financial audit and compliance requirements.

Following the closure or permanent self-exclusion of a bd1 account, personal data is retained for a period of five years after closure, after which it is securely deleted or anonymised, unless a longer retention period is required by applicable law or is necessary to resolve an outstanding dispute or legal claim. Data retained post-closure is stored in a restricted access environment and is not used for any active operational purpose.

If you have consented to receive marketing communications from bd1, your contact details will be retained for marketing purposes until you withdraw consent. Upon withdrawal of marketing consent, your details will be removed from active marketing lists within a reasonable period, though they may be retained in suppression lists to ensure that marketing communications are not inadvertently sent in the future.

bd1 implements industry-standard technical measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data transmitted between your device and bd1 servers, encryption of sensitive data at rest, firewalls, intrusion detection systems, and regular security assessments of our platform infrastructure.

Access to personal data within bd1 is restricted to employees and contractors who require it to perform their specific job functions. All personnel with access to personal data are subject to confidentiality obligations. bd1 conducts regular internal reviews of data access controls and maintains procedures for responding to data security incidents promptly and effectively.

While bd1 takes all reasonable steps to protect your data, the security of your account also depends on you. You are responsible for keeping your bd1 login credentials confidential and for ensuring that your device is protected with appropriate access controls. If you believe your account has been compromised, please contact bd1 support immediately at [email protected].

bd1 uses the following categories of cookies on its platform:

• Strictly Necessary Cookies: Required for the platform to function. These include session management cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery.
• Analytics Cookies: Used to collect aggregated information about how players navigate the platform, which pages are visited most frequently, and where technical errors occur. This data helps bd1 improve the player experience.
• Preference Cookies: Store your platform preferences such as your preferred language, display settings, and previously viewed categories to personalise your experience.
• Marketing Cookies: Where you have consented, these cookies allow bd1 to deliver relevant promotions and offers based on your browsing activity on the platform.

You can control and manage cookies through your device's browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling strictly necessary cookies may prevent bd1 from functioning correctly and may result in you being unable to access your account or place bets. bd1 does not currently respond to browser "Do Not Track" signals.

bd1 may update this Privacy Policy from time to time to reflect changes in our data practices, platform services, or applicable requirements. Where changes are material, bd1 will notify registered players via the platform or by email to the address registered on your account. The effective date at the top of this page will be updated to reflect the date of the most recent revision. We encourage you to review this policy periodically to stay informed about how bd1 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bd1, please contact our support team. Our team is available during Bangladesh Standard Time (BST, UTC+6) business hours.

Contact email: [email protected] (plain text — not a clickable link).

Please include your registered username and the nature of your request in your message so that our team can assist you as efficiently as possible.